what to do if i sent a package to the wrong address

What Happens if My Shipping Accost is Wrong?

Posted by L. Thompson on Jun 4, 2018 xi:46:05 AM

One of the about frustrating things in the shipping process is realizing that yous – or a customer – have accidentally shipped a package to the incorrect address, such as an old address. Fortunately, in some circumstances, you tin correct this seemingly uncorrectable fault –if you catch the error before the package has been delivered. Depending on what carrier y'all are using and when you catch the fault, you do take some options.

Major Carriers and When They Tin can Right the Address

DHL Shipments, International Only

When shipping internationally with DHL, a alter of commitment address is only possible if both the incorrect and correct accost vest to the same delivery area of DHL'due south commitment service provider. If the shipment is still in transit, DHL requires a Alphabetic character of Authorization and the reason for the change. This volition frequently delay the package for up to 48 hours, but the package will then exist delivered to the right location.

When DHL receives a package, they volition well-nigh always contact the receiver for the correct address. Sometimes, if the receiver is not available, the shipper may also be contacted.

For Imports to the USA through DHL

Once the parcel arrives in the US, which you can tell past monitoring the tracking number, you can change the address online using theOn Demand Commitment Site feature. Nevertheless, this request MUST Exist made between the time when the package's arrival to the United states and when the parcel arrives at the service station, so very close monitoring of the tracking code is required.

For Exports Out of the USA through DHL

In one case the Letter of Authorisation is completed, a trace can be opened on the bundle to have the delivery address inverse. Because of the speed at which DHL packages are delivered, it's of the utmost importance that you lot consummate and return your Letter of Authorization as before long as possible to go the address changed.

If you lot realize that you shipped a package to the wrong accost, DHL has excellent customer service and will work with you lot to get the package delivered to the correct location.

DHL's customer servicenumber is 317-554-5191.

FedEx Shipments

If you are the shipper, you must contact FedEx Customer Service to change the address. Yous tin call them at i-800-463-3339. You will be billed a $12.50 service charge.

If you are the intended recipient, and you wish to provide additional data about the shipping address (add together a suite or flat number, etc), y'all can phone call FedEx Client Service at the phone number above.

In some cases, such as when a package or bundle is shipped to a PO Box, FedEx will hold the shipment at their nearest facility. An ID and proof of address will need to be provided to retrieve the package equally well as a signature. Y'all will know if your packet is held when you look at the tracking information.

UPS Shipments

One time UPS identifies an "undeliverable address," you lot tin correct it on the UPS website. Note that you can just change sure components of your address with UPS. You can alter city, zip code, add together a room, suite, or floor, but you cannot change the street proper noun and number. These packages will be returned to sender.

1) Enter your tracking number on the UPS website.
2) After inbound your Tracking Number, look at the Tracking Details folio.
3)Select the button "Correct My Address."
Then you can correct and update your address. You can contact UPS Client Service at one-800-742-5877.

In addition, you can sometimes redirect a package using UPS' MyChoice services. Some limited features are free, merely for a small-scale toll, y'all can redirect a package to an Access Point so that you can option up the packet (with proof of identity) at your primeval convenience.

USPS Shipments

USPS offers Package Intercept if you are shipping within the United States. If your parcel has not been delivered or released for commitment and it is eligible (must have a tracking number or actress services, and must not exist Standard Mail and Periodicals, etc…) USPS will make every attempt to locate your item, redirect it, and evangelize it to the correct address. You will have to pay the Bundle Intercept fee plus the estimated package aircraft price if your package is rerouted. To practiceUSPS Packet Intercept, you will demand to log in to your USPS account and submit your asking.

Sometimes if you lot call your local mail service office before a shipment arrives, they tin can hold the packages with the incorrect address. This works well if you moved but are still local. Be prepared with proof of identification and previous address.

If the Package is Coming to You

If you are the intended recipient of the package and not the shipper – and your package has non been delivered – contact the person or business organization shipping the bundle to request a modify of accost as soon as possible. They may or may not be able to aid. The sooner yous contact them, the improve chance you and they have of correcting the mistake.

If you are the intended recipient of the package, and you detect out the package has already been delivered to an incorrect accost, there is not every bit much you tin can do. Y'all tin can also contact the person or business shipping the address for aid and to see if there is anything they can do. Yous can attempt to locate the packet with the tracking number. If possible, you lot tin selection it upwardly at the incorrect address.

Sometimes the person who at present occupies the place that your bundle was delivered to volition send the parcel back to the sender because of the wrong name, which you can then have rerouted in one case the tracking reflects the return.

If Your Customer Provides You lot with the Incorrect Address

If your customer provided you with the incorrect accost, you may or may not be able to correct the mistake – based on when the customer alerts yous that they have provided y'all with an wrong accost.

There is a pocket-sized window of time after a customer places an club and before the lodge has been shipped. If you find out before the bundle has been shipped, there are two options. 1) Brand note of the address and ship to correct address. ii) Cancel the transaction and have the buyer supervene upon the order with the correct shipping address. In this case, send the buyer a message. Hopefully, you can help the customer right the address before the package has been delivered.

If you discover out after the packet has already been shipped, you are not responsible for replacing the package. There are some things you tin can practice to help your client accept a improve experience. You can help the intended recipient locate the parcel, empathize with the intended recipient, as well as offer a discounted coupon code for your customer to reorder the shipment.

Although aircraft a package to the wrong address is not platonic, it's not always an unfixable error. You may take some options, especially if yous grab the mistake early.

Detect out the other secrets to shipping your packages successfully by downloading our guide to packages below.

Topics: International Shipping, Domestic Aircraft

johnsonreack1986.blogspot.com

Source: http://blog.optimalship.com/what-happens-if-my-shipping-address-is-wrong

Share this post